Orders FAQ

1 How do I change or cancel my order?

We understand your order is important, so we work to process it quickly. Modifications such as size, color, item removal, or shipping address changes can be made only before the order ships. Once an order has been dispatched, it cannot be canceled or altered, but you may return items according to our Returns Policy.

2 How can I track my package?

You can quickly check tracking status via the link at the top of our page. Your shipping confirmation email contains a tracking link where you can follow your package's journey to your door. Depending on the carrier selected, you may also track on 17track.net, ems.com, dhl.com, or ups.com using the provided tracking number.

3 Order confirmed but received a refund notification?

This means the item you ordered sold out between the time you placed the order and when we processed it. Your original payment method will be refunded accordingly.

4 Missed calls and emails after placing an order?

If we need to verify order details, we will contact you via email with further instructions. If we are unable to reach you within 7 days, the order will be cancelled and your payment refunded (less any discounts). A new coupon will be issued for the discount portion.

Helpful Hint: If you receive a message from our verification team, please respond promptly to avoid order cancellation.

5 Why was my order cancelled?

Possible reasons include:

• Item out of stock or delayed restock — your payment will be refunded (less discounts) and a new coupon issued for the discount amount.
• Billing address mismatch — please confirm your details with your bank or card issuer and place a new order with correct information.
• Unable to reach you after 7 days of verification attempts — order cancelled and refund processed as above.

6 No movement on my order status?

Most orders leave our distribution center within 24–48 hours. Delays may occur if:

• Additional verification is required — our Customer Protection Team will contact you directly.
• A popular item is temporarily out of stock but expected back within 3 business days — we will hold the order and notify you of the delay.

7 Didn't receive a confirmation email?

Please check your spam folder and ensure the email address on file is correct. If you still haven't received it after 24 hours, contact us with your email address for assistance.

8 Credit card declined?

If your payment is declined, please try an alternative payment method or contact your card issuer. You may also attempt the purchase again after verifying your information.

9 Forgot to use my discount code?

We understand! Don't worry — your code remains valid for your next purchase. Orders already placed cannot be adjusted to include a forgotten code.

10 Confirmed order then refund email?

The item you ordered sold out after your order was placed. A full refund will be issued to your original payment method.

11 How long until my order arrives?

We take pride in timely deliveries. Shipping times vary by location and method; please refer to your tracking information for the most accurate estimate.

12 Received a damaged item?

If your item arrives damaged, you qualify for a full refund. Please contact Customer Service promptly with clear photos of the damage and the courier number. If possible, provide "Proof of Damage" documentation from the carrier. You may also refuse delivery of a visibly damaged package and notify us for a replacement.